You can contact us through the following channels during our customer service hours:

E-mail: info@fleurop.hu / Phone +3620 378 6741 / Live Chat: Available during our customer service hours

Customer Service Hours:

  • Monday to Friday: 9:00 AM - 5:00 PM
  • Saturday: 10:00 AM - 1:00 PM
  • Sunday: closed

Feel free to reach out to us through your preferred method, and we'll be happy to assist you!

For same day flowers, make sure you place your order by 3:30pm Monday to Friday and by noon on Saturday.
Keep in mind that the earlier you place your order, the better, as it allows us to provide the freshest and most timely delivery of your beautiful flowers.

When you place an order with Fleurop, you will receive an email confirmation (usually within 1-2 minutes). The email confirmation outlines for you all of your order details, order number, as well as all Fleurop contact and business details.

If you do not receive your order confirmation within half hour of placing the order, we recommend checking your spam or promotion folder in your email inbox. Sometimes, our emails may end up there. If you still haven't received the confirmation, please email us at info@fleurop.hu or call us on +3620 378 6741 for further assistance.

We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been dispatched for delivery. Should you have any changes to your order please email us at info@fleurop.hu or contact call us on +3620 378 6741 500 and ensure that you have your order number handy.

Yes. Fleurop have an extensive network of expert florists in over 140 countries world wide. Simply visit our International Flower Delivery

Yes, the recipient of your gift will only have access to the information provided in the card message field. Therefore, if your name is not included in the card message, the recipient will not be aware of the sender's identity. Rest assured, if the recipient inquires about the sender's details, this information will not be disclosed without your explicit consent.

Registering to the My People reminder service is free and easy to do, just go to the My People section of the homepage to get started. You can add your friends, loved ones or coworkers to your list and Fleurop notifies you when an important event is approaching. Ordering flowers through My People is always faster and cheaper with an exclusive 2% discount that applies all the time!

Yes, in-store pick-up is available for orders placed online. Customers can choose the "Order for myself" option and then select "Self Pick Up" during the check-out process. Our customer service team will provide you with information about the specific timeframe in which you can conveniently collect your flowers from the store.


Our standard delivery fee for locations within Hungary is 3300 HUF. For certain rural areas or for areas where we do not have a florist nearby, an additional shipping fee may apply. If such a fee is applicable to your order, our dedicated customer service team will promptly notify you of any additional charges.

We make every effort to cover Hungary; however, there are some remote countryside locations where our delivery service may not be available. In such cases, we will promptly notify you via email and refund your payment.

Our system provides you with a range of available delivery dates to choose from. It's important to note that while we guarantee delivery on the selected day, the preferred delivery time is considered a suggestion and may vary. Standard delivery by our florists can occur any time during their daily opening hours of 8am to 7pm.

We can guarantee a specific delivery time only for orders related to funerals and weddings. For all other orders, you can specify a preferred delivery timeframe in the Delivery Comments section when placing your order, but please note that we cannot guarantee delivery within that timeframe. We will, however, make every effort to accommodate your request.

We understand the importance of surprise. Thus, our florists typically do not disclose the specific details of the delivery, such as the contents of the order. Instead, they simply inform the recipient that they have a delivery. While we aim to maintain the surprise factor in receiving flowers or gifts, it's essential to emphasize that coordinating an appropriate delivery time is vital for the successful fulfillment of your order.

Once your flowers have been successfully delivered, we will send you an email notification to confirm the delivery. This way, you'll have peace of mind knowing that your special gift has reached its destination.

Please carefully check that the shipping address, including the phone number, is accurate and complete. We will not be liable if the delivery fails or is not delivered on time due to an incorrect or incomplete address or telephone number.

In every case, our florist will make a courtesy call to the recipient before delivery to arrange a suitable delivery time, ensuring that your thoughtful gift is received with a warm welcome.

If, in spite of this, the recipient is not present at the address, we will make every effort to securely place the flowers in a safe location (such as at the reception or with a neighbor) and inform both the recipient and the customer accordingly. If it’s not possible, the order will be returned to the flower shop, and we will arrange a new delivery date.

During peak periods (such as Mother's Day, Women's Day, Valentine's Day, etc.), it may not be possible to make a prior phone call before delivery. Thus, there is ahigher chance of missing each other with the recipient. In this case, we are unable to accept complaints for delayed deliveries.

Yes, it is possible for our florists to make deliveries to hospitals. However, we recommend that you check with the hospital before placing your order as some hospitals don’t allow flower deliveries. When placing your order, please ensure you include the recipient's surname, full address of the hospital and ward name or number on the delivery information section during the order process.


The bouquet you receive will be a stunning arrangement carefully crafted by our skilled florists. However, it's important to note that flowers are seasonal products, and their availability may vary. In the event that a specific flower is unavailable, our florists will make thoughtful substitutions while ensuring that the style, value, and colors of the arrangement are maintained to the best of their ability. Rest assured, your bouquet will be a beautiful and heartfelt expression of your sentiments.

While we can't provide an exact count of flowers in our bouquets described as small, medium, or luxury, we can guarantee the count for bouquets with specific names like "12 Rose Bouquet." In those cases, the quantity is explicitly mentioned. For our other bouquets, the small bouquet typically consists of a handful of flowers, the medium one is a standard-sized bouquet, and the luxury bouquet is generously sized, designed to make a remarkable impression.

The greeting card message is often the most cherished part of the gift and creates a lasting memory. It's worth taking the time to carefully craft a message that conveys your feelings and best wishes. Spend some time thinking about the recipient and the occasion, and let your words come from the heart.


You have three payment methods available on our website: credit/debit card, PayPal, or bank transfer. If you opt for the bank transfer method, you'll receive our transfer details in the order confirmation email. Be sure to include the order number in your payment notice for reference.

No, your recipient will not receive the invoice. We collect billing address information to comply with relevant laws and regulations. The invoice will be sent exclusively to your email address. Your recipient will only receive the selected product(s) and the greeting card, ensuring a thoughtful and personalized gift experience.


If you encounter any issues with your order, please contact our customer service team within 24 hours of delivery, and we will take the necessary steps to ensure your satisfaction. This may include a refund, a replacement, or a discount applied to your next order, depending on the nature of the issue and your preference. Your happiness is our priority, and we strive to make every flower delivery a delightful experience.

We guarantee the freshness and quality of our flowers. If the flowers do not meet your expectations or do not last as long as expected, please let us know within 72 hours and we will take the necessary steps to ensure your satisfaction.

To extend the lifespan of your flowers and keep them looking fresh, you can follow these tips:

  • Trim the stems: Cut the stems at an angle under running water to allow for better water absorption. Remove any leaves that will be submerged in water. Recut the stems every few days to maintain water uptake.
  • Use clean vases: Ensure your vase is clean and free of bacteria. Bacteria can accelerate flower wilting.
  • Fresh water: Change the water every 2-3 days or when it becomes cloudy. Use lukewarm water for most flowers.
  • Proper placement: Keep your flowers away from direct sunlight, drafts, and heating or cooling vents. Also, avoid placing them near fruit, as fruits release ethylene gas, which can age flowers prematurely.

For our florist experts’ detailed tips on extending the lifespan of your flowers, please visit this link: www.fleurop.hu/hu/flower-care